How APEXone handles your personal data

1. Controller

The controller for personal data described in this policy is APEXone bv.

2. Personal data we may process

Depending on how you interact with APEXone, we may process limited business and contact information.

• Contact data: name, email address, telephone number if provided, company name, role, billing details, and postal address.
• Message data: information you include when emailing us, submitting an inquiry, requesting support, discussing a project, or collaborating with us.
• Commercial data: project context, offers, statements of work, purchase orders, contracts, invoices, payment status, and service history.
• Technical data: IP address, browser type, device information, server logs, security logs, error reports, and basic website usage data where such logging is active.
• Product or service data: diagnostics, configuration information, support information, or operational details that you choose to share with us for analysis, development, integration, or troubleshooting.

3. Purposes

We process personal data only where it is relevant to our business, our services, our products, website operation, or communication with you.

• To respond to inquiries and discuss potential projects.
• To prepare offers, deliver consultancy, build software, support infrastructure, perform troubleshooting, and manage collaborations.
• To operate, secure, maintain, debug, and improve our website, products, services, systems, and communications.
• To perform administration, invoicing, accounting, payment follow-up, supplier management, and contract management.
• To comply with legal, accounting, tax, regulatory, security, dispute-resolution, or law-enforcement obligations.

4. Legal bases

Under the GDPR, we rely on legal bases in general terms according to the context: performance of a contract or pre-contractual steps, compliance with legal obligations, our legitimate interests in running and protecting a small engineering business, and consent where we specifically ask for it.

5. Cookies and analytics

This website is intended to remain lightweight. At the time this policy was drafted, the contact form opens a prepared email and the site does not intentionally set marketing cookies or run advertising trackers.

If privacy-respecting analytics, hosting logs, security monitoring, embedded media, maps, fonts, payment tools, app-store links, or similar third-party services are added later, they may process technical data such as IP address, user agent, referral page, approximate location, viewed pages, timestamps, and interaction events.

6. Service providers and recipients

We may share personal data with service providers and professional partners where necessary for hosting, email, communications, security, diagnostics, analytics if enabled, app distribution, cloud services, accounting, banking, legal advice, insurance, project delivery, and business administration.

We may also disclose information if required by Belgian or EU law, a competent authority, a court, or where disclosure is necessary to protect our rights, systems, customers, users, or collaborators.

7. International transfers

We aim to use appropriate services for business and engineering work. Some providers may process data outside Belgium, the European Economic Area, or the country where you live. Where GDPR transfer rules apply, international transfers should rely on an appropriate mechanism, such as an adequacy decision, contractual safeguards, or another lawful transfer basis.

8. Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, for ongoing communication, service delivery, support, security, administration, backup, legal, accounting, tax, contractual, evidence, and dispute-resolution needs. Retention periods may differ depending on the type of data and our legal obligations.

9. Your rights

Subject to the conditions and limits in the GDPR, you may have the right to access your personal data, request correction, request deletion, request restriction, object to certain processing, request portability, and withdraw consent where processing is based on consent.

To exercise your rights, contact us at website@apexone.be. We may need information to verify and process your request.

10. Complaints

You have the right to lodge a complaint with a supervisory authority. In Belgium, this is the Belgian Data Protection Authority, known as the Gegevensbeschermingsautoriteit / Autorite de protection des donnees.

You can also contact APEXone first at website@apexone.be so we can try to address your concern directly.

11. Updates

We may update this policy when our website, products, services, suppliers, processing activities, or legal obligations change. The version published on this page is the current website version.

Last updated: April 9, 2026.